FAQ - Frequently Asked Questions

Q1: What materials are your makeup brushes made of?
Our brushes are crafted with high-quality synthetic bristles that mimic the softness and performance of natural hair. They are vegan, cruelty-free, and hypoallergenic, making them suitable for all skin types.

Q2: Are your products eco-friendly?
Yes! We are committed to sustainability. Our packaging is eco-friendly, and we ensure that our manufacturing processes are as environmentally responsible as possible.

Q3: Do your brushes work well with cream and liquid products?
Absolutely! Our synthetic bristles are versatile and work perfectly with powders, creams, and liquids, ensuring a smooth and flawless application.

Q4: How can I place an order?
You can place an order directly through our website. Simply browse our product selection, add items to your cart, and proceed to checkout.

Q5: What payment methods do you accept?
We accept all major credit and debit cards, as well as online payment options like PayPal and digital wallets.

Q6: Can I cancel or modify my order after placing it?
We process orders quickly, but if you need to cancel or make changes, please contact us within 24 hours of placing your order.

Q7: Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location.

Q8: How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:

• Domestic: 3-7 business days
• International: 7-14 business days

Q9: Can I track my order?
Yes, once your order is shipped, we will provide a tracking number via email so you can monitor its progress.

Q10: What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you’re not satisfied with your purchase, please contact us to initiate a return or exchange.

Q11: How do I request a refund?
If your product qualifies for a refund, email us at sales@xueyanmakeup.com with your order details. Refunds will be processed within 7-10 business days.

Q12: How should I clean my makeup brushes?
Clean your brushes weekly using a gentle brush cleaner or mild soap. Rinse thoroughly and lay flat to dry. Avoid soaking the ferrule to prolong the life of your brushes.

Q13: How long do your brushes last?
With proper care, our brushes are designed to last for years. Regular cleaning and gentle handling will keep them in top condition.

Q14: Do you offer wholesale options?
Yes, we do! If you’re interested in stocking Xueyan products, please reach out to us at sales@xueyanmakeup.com.

Q15: Can I collaborate with Xueyan Makeup?
We love partnering with influencers, makeup artists, and beauty enthusiasts! Send us an email at sales@xueyanmakeup.com with your proposal.